Toone & Associates in 8 Granite Place
Toone & Associates in 8 Granite Place, Maryland: consumer reviews, opening hours, driving directions, photos etc.
Opening hours Toone & Associates: Closed now
Today: 09:30 am — 05:30 pm
Monday | 09:30 am — 05:30 pm |
Tuesday | 09:30 am — 05:30 pm |
Wednesday | 09:30 am — 05:30 pm |
Thursday | 09:30 am — 05:30 pm |
Friday | 09:30 am — 05:30 pm |
Rating by customer reviews
(2.5 / 5) based on 2 reviews
★ ★ ★ ☆ ☆
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☆ ☆ ☆ ☆ ☆ Customer Reviews about Toone & Associates:
- ★ ★ ★ ★ ☆I first used Toone for tax preparation in 2012 when I was coming up with some crazy numbers on Turbo Tax. After consulting with a rep from Toone, I completed my filing and was very pleased with the outcome. I have been filing with them annually ever since and have always had a pleasant experience. Notably, because I have filed upwards of three 1099/1098s and 2+ W2s, they have been extremely accommodating while I am waiting for one to arrive to tack-on to my existing filing.By Daniel Holmes, March 04, 2017
- ★ ☆ ☆ ☆ ☆For the third year in a row, we have been promised numerous dates for our taxes to be complete only to have every date pass and no taxes complete. This year, we dropped our tax documents off on March 17 and we were told it would be 3 weeks. After 3 weeks, we began calling and were promised it would be early the following week (around April 10). It is April 13 and we still do not have our taxes. We called yesterday and asked if the person preparing our taxes could please get in touch with us but we never heard from him. I called today and was told they would be done Sunday night (they are due on Tuesday). I said that wasn't good enough. I was put on hold and she came back and said they would be done Friday. I asked if I could get an approximate time, morning, afternoon, evening. I was rudely told they couldn't give me an hour, minute, and second that they would be done. I asked to speak to a manager because her customer service skills sucked. She accused me of yelling at her, which I wasn't. Jen got on the phone and apologized. She assured me they would be done tonight or tomorrow morning. I again expressed my frustrations over the past three years. I also indicated that I understand they are very busy and I know I am not their only client. However, they need to recognize that to each client, their own taxes are a big deal and we should be treated with respect. When I told her that we would not be using their services next year, she hung up on me. Absolutely atrocious customer service, untimely, and inept communication.By Christina Swanson, October 05, 2016
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About Toone & Associates in Gaithersburg
Toone & Associates is business services based in Maryland.Toone & Associates is located at 8 Granite Place, Gaithersburg, Maryland. You can find Toone & Associates opening hours, address, driving directions and map, phone numbers and photos. Find helpful customer reviewsand write your own review to rate the business service.
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